“Peaceful, professional, homely, private, dignity and my Dad can do his own thing without interruption or compromise.”
“Roseneath is welcoming, friendly and homely, happy atmosphere. Wonderful staff and administration.”
“It is fresh, bright, friendly and clean. Nice gardens, nice areas to sit privately if you want to.”
Janelle Veale joined Roseneath near Glenn Innes in NSW in 2018 as general manager having worked in aged care for the previous 14 years. Janelle succeeded in developing a culture of providing a customer-focused service in a team environment approach she describes as Person First Care Planning. Janelle was awarded the NSW and Australian Individual award for Excellence in Age Services 2021.
The judges commented that Janelle demonstrates how a positive attitude, valuing staff and making care person-centric can have such a significant impact on the lives of older Australians and the people who care for them. Her leadership and interpersonal skills meant she developed meaningful relationships with her staff which led to better care outcomes.
https://www.myagedcare.gov.au/My-Aged-Care – My Aged Care is the main entry point to the aged care system in Australia. My Aged Care aims to make it easier for older people, their families, and carers to access information on aging and aged care, have their needs assessed and be supported to find and access services.
https://agedcare.health.gov.au/aged-care-reform – Aged Care Reform – provides information on how the aged care system in Australia is being reformed to ensure it is the best possible system, now and into the future.
https://www.humanservices.gov.au/customer/themes/older-australians – Australian Human Services supports available for older Australians including retirement advice, help with medical and pharmaceutical costs and financial support.
http://www.aacqa.gov.au/ – The Australian Aged Care Quality Agency provides information about how the Australian Government ensures quality care is delivered to those accessing Aged Care services.
https://fpa.com.au/find-a-planner/ – to find a Certified Financial Planner for financial advice.