“Peaceful, professional, homely, private, dignity and my Dad can do his own thing without interruption or compromise.”
Our team is committed to providing the highest standard of care to our Residents by upholding our values
Respect the dignity and risk of choice of our Residents.
Continually strive to enhance the quality of life of our Residents.
Value teamwork and collaboration as well as transparency and honesty in all our dealings with Residents, their Relatives and our Staff.
Following an Accreditation Audit in December 2022, Roseneath has been re-accredited for 3 years to January 2026 with 42 out of 42 Requirements under the Aged Care Quality Standards met.
A recent Relatives and Representatives Feedback Survey completed by over a third of our residents showed an overall Net Promotor Score of 95% compared to an industry benchmark of 34%, a Sentiment Score of 4.62 (4.20 Benchmark) and a 97% Experience Rating (86% Benchmark). All of the individual measures exceeded the Benchmarks (refer http://www.agedcarequality.gov.au/consumers/consumer-experience-reports ).
Some of the specific feedback received included:
“Roseneath is welcoming, friendly and homely, happy atmosphere. Wonderful staff and administration.”
“It is fresh, bright, friendly and clean. Nice gardens, nice areas to sit privately if you want to.”
Leading Age Services Australia - Winner 2021
Janelle Veale joined Roseneath near Glenn Innes in NSW in 2018 as general manager having worked in aged care for the previous 14 years. Janelle succeeded in developing a culture of providing a customer-focused service in a team environment approach she describes as Person First Care Planning. Janelle was awarded the NSW and Australian Individual award for Excellence in Age Services 2021.
The judges commented that Janelle demonstrates how a positive attitude, valuing staff and making care person-centric can have such a significant impact on the lives of older Australians and the people who care for them. Her leadership and interpersonal skills meant she developed meaningful relationships with her staff which led to better care outcomes.
Dietician Approved Meals
https://www.myagedcare.gov.au/My-Aged-Care – My Aged Care is the main entry point to the aged care system in Australia. My Aged Care aims to make it easier for older people, their families, and carers to access information on aging and aged care, have their needs assessed and be supported to find and access services.
https://agedcare.health.gov.au/aged-care-reform – Aged Care Reform – provides information on how the aged care system in Australia is being reformed to ensure it is the best possible system, now and into the future.
https://www.humanservices.gov.au/customer/themes/older-australians – Australian Human Services supports available for older Australians including retirement advice, help with medical and pharmaceutical costs and financial support.
http://www.aacqa.gov.au/ – The Australian Aged Care Quality Agency provides information about how the Australian Government ensures quality care is delivered to those accessing Aged Care services.
https://fpa.com.au/find-a-planner/ – to find a Certified Financial Planner for financial advice.
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