Resident Satisfaction

A recent Relatives and Representatives Feedback Survey completed by over a third of our residents showed an overall Net Promotor Score of 95% compared to an industry benchmark of 34%, a Sentiment Score of 4.62 (4.20 Benchmark) and a 97% Experience Rating (86% Benchmark).  All of the individual measures exceeded the Benchmarks (refer http://www.agedcarequality.gov.au/consumers/consumer-experience-reports ).

What would you say is the best thing about the home?

Resident

Open to all issues for communication, care and cleanliness.

Resident

The loving supportive staff and the beautiful community feel. Also the care, cleanliness and friendly staff.

Resident

A happy environment.

Resident

It is fresh, bright, friendly and clean. Nice gardens, nice areas to sit privately if you want to.

Family member

The respectful caring Mum and all her family get from everyone who works at Roseneath.

Resident

Roseneath is welcoming, friendly and homely, happy atmosphere. Wonderful staff and administration.

Resident

The staff are wonderful, especially the special help offered by Janelle, Brian, Leanne and the nurses.

Resident

Peaceful, professional, homely, private, dignity and my Dad can do his own thing without interruption or compromise.

Do you have any other comments?

Facebook Post by Agency Nurse

‘I have been so fortunate to work in an amazing facility with amazing people. Is it Management? Is it staff? It is everyone bringing their best selves to work. Sometimes something so beautiful should not be pulled apart and examined to see how it works…stand back in amazement and just know that it does. No…
read more

Resident

Personally I have been amazed at the efficiency. Way above what I expected.

Family member

Thank you so much Janelle & Leanne and all the staff for looking after Mum.

Resident

Thank you for all you do for the residents.

Family member

Keep doing what you are currently doing. It works! My appreciation and many thanks to Roseneath.

Family member

Roseneath is now Dad`s home and he has accepted that knowing he is well looked after, fed well and very comfortable.

Want to book a tour?

We look forward to showing you our home! To request a tour today please fill out the form below and we will get in contact with you to arrange your tour.