Janelle Veale joined Roseneath near Glenn Innes in NSW in 2018 as general manager having worked in aged care for the previous 14 years. Janelle succeeded in developing a culture of providing a customer-focused service in a team environment approach she describes as Person First Care Planning. Janelle was awarded the NSW and Australian Individual award for Excellence in Age Services 2021.
The judges commented that Janelle demonstrates how a positive attitude, valuing staff and making care person-centric can have such a significant impact on the lives of older Australians and the people who care for them. Her leadership and interpersonal skills meant she developed meaningful relationships with her staff which led to better care outcomes.
Read full article here: https://lasa.asn.au/excellence-award-winners-2021/